The short version. We collect what is needed to cook your food and bring it to you — your name, your phone number, your delivery address and your orders. We do not sell your data, we do not track you across other apps or websites, and there is no advertising or analytics software in this app.
Who we are
The Lemon Melon app is operated by Progressive SARL on behalf of Lemon Melon — Subs & Burgers, a restaurant in Zahlé, Bekaa, Lebanon. In this policy, “we” means that operator, and “the app” means the Lemon Melon mobile application and the ordering service behind it.
What we collect
Every item below is collected because a specific feature needs it. Nothing here is gathered speculatively.
| What | Why |
|---|---|
| Phone number | It is your account. We send a one-time code to it to prove the number is yours, and the restaurant uses it to reach you about an order. |
| Name | So the counter and the driver know whose order this is. |
| Delivery addresses | Street, building, floor, apartment and the map pin you set, so the driver can find you. |
| Location | Only while you are using the app, and only when you ask it to find your current location for a delivery address. The app never accesses your location in the background. |
| Orders | What you ordered, when, the price, and any note you added for the kitchen. This is your order history and what your cashback is calculated from. |
| Reviews | Any rating or comment you choose to leave after an order. |
| Device notification token | An identifier your phone gives us so we can tell you when your order status changes. It identifies a device, not a person. |
| Email address | Only for restaurant staff, who sign in to the management tools with an email and password. Customers never provide one. |
What we do not collect
- No payment details. Orders are paid in cash or by card to the driver on delivery, or at the counter on collection. No card number ever passes through the app, and we never see or store one.
- No advertising or analytics. The app contains no advertising network, no analytics software and no third-party tracking of any kind.
- No contacts, photos, microphone or camera. The app never asks for them.
How we use it
- To take, prepare, price and deliver your order.
- To tell you what is happening with an order, by push notification.
- To keep your order history so you can reorder, and to calculate the cashback credited to your wallet.
- To let the restaurant contact you if there is a problem with an order.
- To keep the service secure — for example, limiting how often a code can be requested for one number.
We do not use your information to build advertising profiles, and we do not make automated decisions that have a legal effect on you.
Tracking
We do not track you. Nothing in the app follows you across other companies’ apps or websites, and we share nothing for advertising. On Apple’s App Store our privacy label is filed as “Data Not Used to Track You”.
Who else handles your data
We use a small number of service providers to run the app. They process data on our instructions only, and none of them are permitted to use it for their own purposes.
| Provider | What they do |
|---|---|
| Google (Firebase) | Signs you in and delivers push notifications. |
| Twilio | Delivers your one-time sign-in code over WhatsApp. |
| DigitalOcean | Hosts the service and stores the database and menu images. |
| Apple Maps · Google Maps | Draws the map when you pick a delivery address. |
We may also disclose information where the law requires it, or where it is necessary to establish or defend a legal claim.
Where it is kept, and for how long
Data is stored on servers operated by DigitalOcean. We keep your account and its order history for as long as your account exists, because that history is what your reorder and cashback features run on. If you ask us to delete your account we remove your personal information, keeping only what we are legally required to retain for accounting purposes — and that retained record is reduced to the transaction, not to you.
One-time sign-in codes are held for a couple of minutes and then discarded.
Your choices
- Location. You can refuse the location permission and still use the app — type your address instead. You can change your mind at any time in your phone’s settings.
- Notifications. Turn them off in your phone’s settings. You will still be able to order; you just will not get status updates.
- Your data. You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete your account and the data with it. Contact us below and we will action it.
Children
The app is not directed at children under 13 and we do not knowingly collect their information. If you believe a child has given us data, contact us and we will remove it.
Changes to this policy
If we change how we handle your information we will update this page and change the date at the top. Material changes will also be announced in the app.
Contact us
For anything about this policy, or to exercise any of the rights above:
Lemon Melon — Subs & Burgers, Zahlé, Bekaa, Lebanon